Frequently Asked Questions
We've answered some of the most common questions below to help make your shopping experience as smooth as possible.
How long does delivery take?
Orders are carefully prepared before shipping and are typically delivered within 2–3 weeks after payment has been confirmed. Many orders arrive sooner, but delivery times may vary depending on your location and courier schedules.
Do you offer free shipping?
Yes. We offer FREE shipping on orders over R1,199.
Orders below R1,199 will incur a shipping fee calculated at checkout based on your delivery location.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details (where available).
You can also visit our Track My Order page for more information.
Can I change my delivery address after placing an order?
If your order has not yet been processed, we may be able to update your delivery address.
Please contact us as soon as possible at:
What payment methods do you accept?
We accept secure online payments through the payment methods available at checkout.
Can I return my order?
Yes. Eligible items may be returned within 14 days of receiving your order, provided they are unused, in their original condition, and include all original tags and packaging.
Please see our Returns & Exchanges page for full details.
Can I exchange my handbag?
Yes, exchanges are available subject to stock availability and our Returns & Exchanges Policy.
Please contact returns@phophini.com before sending your item back.
What if I receive the wrong item or a faulty product?
Please contact us within 48 hours of delivery with your order number and clear photographs of the item.
Email:
We'll work with you to resolve the issue as quickly as possible.
Do your product colours look exactly the same in person?
We do our best to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen settings and device.
How do I contact PHOPHINI?
For general enquiries:
For questions about an existing order:
For returns or exchanges:
Still Need Help?
Our team is always happy to assist.
General Enquiries: hello@phophini.com