At PHOPHINI, every order is carefully prepared before it begins its journey to you. We take pride in delivering handbags that meet our quality standards, and this preparation takes time.
Order Processing
Once your payment has been confirmed, your order will be processed and prepared for shipment.
Please allow 2–3 weeks for your order to be prepared and delivered.
Many orders arrive sooner, but delivery times may vary depending on product availability, courier schedules, and your delivery location.
Shipping Costs
- FREE shipping on all orders over R1,199.
- Orders below R1,199 will incur a shipping fee, which is calculated at checkout based on your delivery area.
Delivery Address
Please ensure that all delivery information is correct before completing your purchase, including:
- Full name
- Contact number
- Street address
- Suburb
- City
- Postal code
PHOPHINI cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available), allowing you to follow your parcel's journey.
Delivery Times
Delivery estimates are provided as a guide only.
Unexpected delays may occur due to:
- Public holidays
- Severe weather
- Courier operational delays
- High order volumes
- Events beyond our control
If your order is delayed, we'll keep you informed whenever possible.
Changing Your Shipping Address
If you need to update your delivery address, please contact us as soon as possible after placing your order.
Once an order has been processed or dispatched, we may no longer be able to make changes.
Delivery Availability
We currently deliver throughout South Africa.
If you're unsure whether we deliver to your area, please contact us before placing your order.
Questions?
If you have any questions about your order or delivery, we'd be happy to help.
Email: hello@phophini.com