Want to know where your order is? We're here to help.
Once your order has been prepared and dispatched, you'll receive a shipping confirmation email containing your tracking number and courier information (where available).
You can use your tracking number to follow your parcel throughout its journey.
Before Contacting Us
Please allow up to 48 hours after receiving your shipping confirmation email for tracking information to become active.
It is normal for tracking updates to take a little time to appear after a parcel has been collected by the courier.
Need Assistance?
If you haven't received your tracking details, or you have questions about your delivery, please contact our Order Support team.
Email: orders@phophini.com
Please include:
- Your full name
- Order number
- Email address used during checkout
We'll be happy to assist you as quickly as possible.