Thank you for shopping with PHOPHINI.
We take great pride in offering beautifully designed handbags and accessories that are carefully inspected before being shipped. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 14 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, dust bag, tags, and accessories.
- Show no signs of wear, damage, stains, perfume, or alterations.
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns for:
- Used or damaged items.
- Products damaged after delivery.
- Gift cards (if applicable).
- Clearance or final sale items.
Return Process
To begin a return, please contact us at:
Include:
- Your order number
- Full name
- Reason for return
- Photos (if the item arrived damaged or incorrect)
Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
Where possible, we will replace the item at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent.
- The item arrived damaged.
- The product has a manufacturing defect.
We recommend using a tracked courier service, as PHOPHINI cannot be responsible for returns lost during transit.
Order Cancellations
Orders may only be cancelled before processing begins.
Once an order has entered processing or shipping, it cannot be cancelled.
Contact Us
For all return enquiries, please contact: