Refund Policy

We want every customer to shop with confidence.

If you're not completely satisfied with your purchase, we're here to assist.

Return Period

Returns may be requested within 14 days of receiving your order.

Return Conditions

Returned products must:

  • Be unused
  • Include all original tags
  • Be returned with original packaging
  • Be in their original condition
  • Include proof of purchase

Products showing signs of use, damage, missing packaging, or removed tags may not qualify for a refund.

Refund Approval

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Shipping Costs

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless an incorrect or faulty item was received.

Faulty or Incorrect Products

Please report incorrect or faulty products within 48 hours of delivery.

Email:

returns@phophini.com

Include:

  • Order number
  • Description of the issue
  • Clear photographs